Refund policy

HRSFLL — RETURN & REFUND POLICY

RETURNS AND CANCELLATIONS

If you change your mind about your purchase, you can notify us within 14 days of receiving your order. After notifying us, you have a further 14 days to return the item.

To request a return, email hello.hrsfll@outlook.com with your order number and reason for returning the item.

Please contact us at hello.hrsfll@outlook.com before sending a return.

Returns should be sent to the following address:

262 St Annes Road, FY4 2QR.

Please contact us before posting your item so we can confirm the return arrangements.

Items should be returned in their original condition. You may inspect an item as you would in a shop, but handling beyond what is necessary may affect the refund where permitted by law.

RETURN SHIPPING

For change-of-mind returns, you are responsible for the return postage costs unless we agree otherwise.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted or incorrect, please email hello.hrsfll@outlook.com with your order number and clear photographs of the problem.

Please contact us promptly so we can investigate and arrange an appropriate resolution.

Nothing in this policy affects your statutory consumer rights.

REFUNDS

Approved refunds will be issued to your original payment method within the time required by applicable law. For cancelled orders, this will generally be within 14 days of receiving the returned goods or evidence that they have been sent back, whichever happens first.

Where required by law, the refund will also include the cost of standard delivery. Additional costs for an upgraded delivery service may not be refundable.

CONTACT

For all return and refund enquiries, contact:

hello.hrsfll@outlook.com